CAHPS Hospice Survey Updates

NAHC Report

The CAHPS Hospice Survey Technical Corrections and Clarifications to the CAHPS Hospice Survey Quality Assurance Guidelines V10.0 (QAG V10.0) document has been posted. Specific content items that were corrected, added and/or clarified include:

• Revisions have been made to the CAHPS Hospice Survey Spanish Mail Survey and the Spanish Telephone Survey.
• The Technical Corrections and Clarifications document detailing these changes may be accessed by clicking here.

The CAHPS Hospice Survey mail and telephone materials from the Quality Assurance Guidelines V10.0 (QAG V10.0) in all approved translations have also been posted. To view or download the mail materials, please click here and to view or download the telephone materials please click here. Survey vendors must utilize the revised CAHPS Hospice Survey materials beginning with January 2024 decedents (caregivers surveyed beginning April 1, 2024).

The Centers for Medicare & Medicaid Services (CMS) has also made available a bibliography of publications from the CAHPS Hospice Survey Project Team to make locating research on the survey easier. No new research information has been added.